We understand that travel plans can change. Our cancellation policy is designed to offer flexibility while ensuring fairness to all parties involved.
60+ days
Full refund (Minus 10% admin fee)
60+ days
Full refund (Minus 10% admin fee)
31–59 days
75% refund of total cost
31–59 days
75% refund of total cost
15–30 days
50% refund of total cost
15–30 days
50% refund of total cost
Less than 15 days
No refund, unless due to documented emergencies
Less than 15 days
No refund, unless due to documented emergencies
No-shows or same-day cancellations
No refund
No-shows or same-day cancellations
No refund
How to Cancel
All cancellations must be submitted in writing via email to our reservations team. Refunds are processed within 14 business days from the date of cancellation confirmation.
Special Conditions
Peak Season & Custom Tours: These may have stricter cancellation terms due to advance bookings.
Third-Party Services:
Refunds for flights, hotels, or rail tickets follow the provider’s cancellation policy.
Need Help?
Our team is here to assist you. Contact us at info@queenswayescapades.co.ke or Call/ Whats app 07225933389) for personalized support and guidance.
