Cancelation policy

We understand that travel plans can change. Our cancellation policy is designed to offer flexibility while ensuring fairness to all parties involved.

 

60+ days

Full refund (Minus 10% admin fee)

60+ days

Full refund (Minus 10% admin fee)

31–59 days

75% refund of total cost

31–59 days

75% refund of total cost

15–30 days

50% refund of total cost

15–30 days

50% refund of total cost

Less than 15 days

No refund, unless due to documented emergencies

Less than 15 days

No refund, unless due to documented emergencies

No-shows or same-day cancellations

No refund

No-shows or same-day cancellations

No refund

 How to Cancel   
All cancellations must be submitted in writing via email to our reservations team. Refunds are processed within 14 business days from the date of cancellation confirmation.
Special Conditions
Peak Season & Custom Tours: These may have stricter cancellation terms due to advance bookings.
Third-Party Services:
Refunds for flights, hotels, or rail tickets follow the provider’s cancellation policy.
 Need Help?
Our team is here to assist you. Contact us at info@queenswayescapades.co.ke or Call/ Whats app 07225933389) for personalized support and guidance.